Ardiem DMCC operates out of the United Arab Emirates (U.A.E.) , therefore the United Arab of Emirates is our country of domicile and the governing law for all transactions from the site is the local U.A.E. law. ARDIEM DMCC” maintains the https://www.ardiem.ae/ Website (“Site”). Ardiem DMCC accepts Visa & MasterCard as payment via debit and credit card in EUR and USD.  While, purchase rates and currencies may be displayed in your local currency, the final transaction will be charged as U.A.E. Durham and converted at the daily trading rate from your currency.

Ardiem DMCC will not trade or provide services to OFAC and sanctioned countries. Additionally, any Customer using the website who is a Minor (under the age of 18), shall not register as a User of the website and shall not transact on or use the website.

Customers are obliged to retain a copy of their Trip Reservation and transaction records including the Trip Provider’s Booking Policies and House Rules. By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Trip Provider can be obtained with the relevant Trip Provider.

The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please take note of the time frame with which cancellations can be made without/or with partial penalty per Trip Provider, prior to booking.

Please note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product or service of each Trip. Please carefully read the fine print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy. Should no cancellation policy be provided by the Trip Provider, the booking is subject to the following cancellation policy:
30 days prior to arrival – 100% refundable
8 – 29 days prior to arrival – 50% refundable
0-7 days prior to arrival – Non Refundable
In case of a no show – 100% of the booking is non refundable.

If you wish to review, adjust or cancel your Trip Reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Trip Provider’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. ARDIEM DMCC does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.

Customers of Ardiem DMCC are obliged to maintain the confidentiality of their Account on the Ardiem DMCC platform.

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